Service Value Review
A structured assessment of service performance, customer experience, processes, and governance. The outcome is a clear decision basis with prioritized recommendations.
Service Transformation Advisory
Turn service into a strategic value driver.
Conspecta Consulting helps service organizations improve customer experience, strengthen business processes, and connect service more clearly with operational performance and business value.
Clarity Make the status quo, root causes, and decision needs visible.
Priority Order action areas by impact and feasibility.
Impact Improve service performance measurably and sustainably.
Our Approach
We start with business reality.
Good service transformation starts with a clear-eyed assessment. What do customers and stakeholders expect? Where does friction arise? Which processes, roles, and governance mechanisms prevent better outcomes?
From this analysis, we develop concrete action areas, clear priorities, and recommendations that help leaders make better decisions and drive change with focus.
Services
Advisory, review, and coaching for better service performance.
Service Transformation Advisory
Advisory for evolving service organizations, operating models, governance, and change initiatives with a clear focus on business value.
Service Leadership Coaching
Sparring and coaching for leaders around stakeholder alignment, change readiness, decision logic, and leadership narratives.
Typical Client Situations
When service needs to deliver more than reactive support.
Conspecta helps when service organizations need clarity, priority, and leadership alignment.
Service is primarily seen as a cost center.
Customer satisfaction is inconsistent or hard to measure.
Processes, roles, and interfaces are unclear.
Transformation loses momentum due to lack of alignment.
Leadership needs a reliable decision basis.
KPIs exist but don't drive the right behavior.
Founders
Patrick Schneider-Sturm
CEO & Advisory Consultant
Strategic advisor and consultant with 15+ years of experience across enterprise software, service operations, and customer transformation. His focus is on translating complex challenges into clear decisions, roadmaps, and actionable next steps.
- 15+ years in service transformation and solution consulting
- Strategic advisory for global customers at ServiceNow and Cisco
- Coaching and mentoring consultants and leaders
- ITIL v3 & v4 certified
Philip T. Doueihi
CTO & Technical Leader
Technology leader with 14+ years of experience in B2B integration, global team leadership, and product strategy. His focus is on designing systems and organizations that scale, and he's at his best on-site with clients where the real challenges live.
- 13+ years at Cisco: Global Lead for Smart Bonding & Tech Lead for CX Engineering
- Scaled global teams from zero across 6 countries
- Consulted Fortune 100 companies on B2B integration strategy
- 1st place Facebook F8 Hackathon 2018 | Winner br41n.io Hackathon 2017
Contact
Let's clarify where your service organization is losing value today.
An initial conversation helps frame the starting point, target state, and possible next steps.